Conflict & Crisis
Resolving Conflict Rationally and Effectively
http://www.mindtools.com/pages/article/newLDR_81.htm
An article about conflict in and out workplace, the different forms it takes, conflict's potential value, and a conflict resolution process to experiment with.
Crisis and Spiritual Emergencies Handbook; A Handbook For and About People Experiencing Various Sorts of Psychological, Emotional, and Spiritual Crisis, Spiritual Emergence Processes, Spiritual Emergencies, and also for their Carers.